Mike and Chris at Wetzel are awesome!! They put me in a car I love. They went above and beyond to make sure I got my Honda Civic. Go there and get yours. They really are great people. I am very happy with my experience.
Finalized loan papers in 15 minutes. They said to come in at 1. We showed up at 12:45 and were finished and driving our new car off the lot before 1. Never has the car buying process been so smooth and painless.
Wetzel Honda in Richmond IN was outstanding from beginning to end. Everyone I dealt with, from Sales to Finance to Service, was excellent. I developed a couple minor but persistent issues with my Certified Used Ridgeline approx 2 weeks after delivery. The Sales and Service teams addressed the 2 issues as promptly as possible, and were very professional and attentive to my needs. I was glad that the factory warranty covered the discovered issues, leaving me with no extra cost out the door. I have been a loyal customer of Honda vehicles since 2015, and this experience only helped to affirm my loyalty ...
This was the best car buying experience I've ever had. Jeff Baldwin was my sales rep, and he did a fantastic job. He always treated me (and my time) with respect. I was in and out of the dealership in less than an hour ... which is a first for me. Wonderful dealership, and wonderful car buying experience!